About Us - Safety First
A Factory You Can Trust
Anchored by a foundation of mutual trust, we enjoy a special and personal relationship with our family-owned factory as established decades ago by our family-owned sister company. Since the 1980’s our sister company has been our factory’s exclusive North American human food customer. As we have all recently learned, dozens of pet food companies utilize a common factory to produce their foods. At Weruva, we are grateful to have this exclusive bond where we are more than just another customer.
We produce our pet food in a state-of-the-art facility in Thailand that also produces food for people, including many ingredients that are used in products for people, such as boneless, skinless white chicken breast. We also utilize the same production processes as that of the human side, including a system of quality control that exceeds the standards demanded by international markets.
The process begins with our rigorous quality control standards that include keeping the factory in a condition where it must pass several annual inspections performed by international governmental agencies and third party auditors, each under the scrutiny of human consumptions standards. Such inspections ensure that we abide by Good Manufacturing Practices (GMP) and Hazard Analysis and Critical Control Points (HACCP) systems, meeting the demands promulgated by the United States, European Union, Australia, the United Kingdom and Japan. Under the strict British Retail Consortium (BRC) Global standard, the factory earned an A-Grade.
The factory also has certificates of accreditation by the International Organization for Standardization (ISO), HALAL and Orthodox Kosher. Additionally, under similar guidelines, several third party inspectors, including the leading provider of human food safety services, Cook and Thurber, examine the plant regularly. The factory, which is FDA approved, performs an internal audit every two months. The inspections cover everything from top to bottom, including examinations of pest control, food safety, heavy metal and histamine testing procedures. The audits also ensure environmental control including such detailed assurances that all work stations are cleaned every four hours and that each employee’s hygiene meets the requisite standards.
After ensuring quality control procedures within the factory, the process continues with a thorough examination of our suppliers, which includes outside audits of their facilities as well as an inspection of each arriving container of raw material. The incoming food is tested for pathogens and contaminants, the inspections including an antibiotic, heavy metal and pesticide analysis. Upon passing inspection, the food is then produced according to an internal Specific Quality Control Procedure HACCP system. After production, in order to export the food, we must notify the Thailand Department of Livestock Development (DLD) and meet their exportation requirements.
During this entire process the factory operates according to a Social Accountability International management system (SAI), SA8000, as per the Ethical Trading Initiative. Designed for independent third party certification, SA8000 is promoted as a voluntary, universal standard for companies interested in auditing and certifying labor practices in their facilities and those of their suppliants and vendors.